FAQ
Before we work together.
Ten answers about Saddl’s operating model, marketplace coverage and the decisions that stay with your team.
Your questions, answered.
Is Saddl software or a service?
Saddl combines Saddl OS, experienced marketplace people and managed execution. The product connects information and supports decisions; the team investigates priorities and manages the agreed work. See the engagement options.
Which marketplaces does Saddl work with?
Amazon in every market, and Noon including Noon Minutes. Other marketplaces are taken on one at a time, so tell us where you sell. Amazon reconciliation and reimbursement investigation are Amazon-specific, and on Noon the team makes the agreed advertising changes directly. What is connected today is listed on the Saddl OS page.
Do you work outside the UAE, India and Saudi Arabia?
Yes. Our Amazon pipeline works in every market. For other marketplaces in other geographies, we set each one up marketplace by marketplace.
Can Saddl work with our existing team or agency?
Yes. Saddl can work alongside your team or agency with clear responsibilities and approval boundaries. We agree who owns analysis, execution, coordination and reporting so work does not fall between teams.
Can we start with Marketplace Advertising only?
Yes. Marketplace Advertising is a focused engagement covering agreed campaign management and review. Your team retains wider operations and decisions outside that scope.
What does Marketplace Management cover?
Marketplace Management covers agreed work across advertising, stock coordination, product economics, pricing, listings and account priorities. Physical fulfilment and warehouse operations remain with your team and providers.
How does Saddl OS fit into the engagement?
Saddl OS connects marketplace performance, advertising, stock and product economics to help identify priorities and record actions. Experienced people use that context to investigate, agree changes and review outcomes. Explore Saddl OS.
What access does Saddl need?
Access depends on the work agreed. For a deeper review, we prefer read-only access or exported reports. Review access does not authorise changes; execution permissions are agreed separately. Do not send passwords or one-time passcodes through website forms.
How do we keep control over budgets, pricing and account changes?
You retain commercial control through agreed budgets, limits and approvals. Saddl acts within the authority you delegate and brings decisions outside it back to you. Pricing is not autonomous repricing, and listing work is not autonomous publishing.
Is an account review the same as the 48-hour marketplace diagnostic?
Yes. Requesting an account review or the 48-hour marketplace diagnostic starts the same process: a product demo, read-only access to supported marketplace accounts, then the diagnostic. The 48 hours start once your marketplace account is connected and the data backfill is complete, not when you submit the form. You receive clear findings, priorities and a recommended scope for execution.
What does the audit cost?
Nothing. The 48-hour audit is free, with no commitment. If you go on to work together, an onboarding fee of AED 1,000 (about ₹25,000 or $270) applies, and we waive it if you start within 14 days of your findings review. Ongoing fees depend on your account and are agreed before work begins.
How are engagement scope and fees decided?
Scope and fees are agreed separately around the responsibilities, marketplace coverage and access the work requires. Submitting a request does not create a managed-services engagement. The agreement sets out responsibilities, fees and approvals before managed work begins.
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